FAQ Frequently Asked Questions

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General questions
What is needed in terms of computer power and internet connection speed to use your service?
There are serveral versions of each video to suit most types of users, there are a high quality version for download and then there are hi and lower bandwidth versions to watch the video in streaming mode.

How do I download a movie to my computer?
To download a movie right click on the 'download movie' link and select 'Save target as', then choose a location on your computer where you want to store the movie.

How do I play a downloaded movie?
You will need a media player installed on your computer to play the movie. We recommend using Windows Media Player which is usually installed on all windows computers. In case you have downloaded a WMV file and use a MAC you might have to install flipmac to watch the video.

Pay by SMS
How do I pay by SMS?
You will find a code and a phonenumber next to the movie, just send that code as an SMS to the phonenumber. Shortly you will recice a code back as an SMS. Enter this code in the 'SMS Code:' textfield next to the Download button. Then just click the download button and you will be able to download the movie.

I have signed up as a member, how do I cancel the subscription?
If you have signed up through Verotel, you may cancel your subscription here
If you have signed up through Eurobill, you may cancel your subscription here

I can't download the movie.
Sometimes "Internet Security" software, personal firewall or such, may interupt downloads. If you are using such softare, try to configure it to allow the download or temporary disable the sofware as you download the movie.
I have trouble with my download, the download was not completed. Must I buy the movie again?
The code you have recieved to download your movie is valid for 24 hours after your first download. So you can enter the code again to download the same movie again.

Any charges through our payment processor Zombaio LLC will read ZOMBAIO.COM on your cardholder statement for the merchant Decor Communications Ltd,.